Soon as that customer, client, guest etc. comes through that door, it is SHOWTIME. At that moment, you as a professional drops everything and all concentration belongs to that person or persons that just came through that door. Everything that you have learned and trained for is now up to bat. Whether or not you are prepared for this moment depends on whether or not you strike out, get a base hit or a HOMERUN. The first thing a customer wants to see is an award winning honest smile and a great greeting.
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